FAQs

Everyone is welcome to bring a bottle of their favourite tipple – we appreciate these are social events.

However, for the safety, comfort and enjoyment of everyone onboard, our events should not be considered booze cruises. If consumed, we ask that alcohol consumption is sensible and in moderation.

Without liability we reserve the right to refuse boarding or to terminate the event if the skipper deems alcohol consumption to place in jeopardy the safety of our guests, crew and yachts.

Of course! Every Gift Card has a unique reference number and you can check your card’s balance at any time by using the card reference number. When you check your balance you will also see the card’s Expiry Date. You can check your balance via the Shop Menu or by clicking on the link below.

Check your Gift Card balance

Category: Gift Cards

Yes – if you don’t want your Gift Card to be emailed immediately you can use the Delivery Calendar to schedule a delivery date up to a year in advance, so your Gift Card arrives exactly when you want it to.

Category: Gift Cards

Due to the limited number of tickets we have for each event we do charge Cancellation Fees.

All cancellations must be notified to us in writing by email or post using the contact details provided on our website.

If you cancel more than four weeks prior to the event you will incur a Cancellation Fee equal to 20% of the order value of the e-Tickets being cancelled. The balance of 80% will be refunded in full.

If you cancel within four weeks of the event, no monies will be refunded until the event has taken place. During the period between receipt of your cancellation and the event date we will re-market your tickets for sale. If we are successful, the remaining balance of 80% will be refunded on a pro-rate basis. For example, if you purchased 4 tickets and we manage to resell two, you would receive back half of the remaining balance. If we resell all four tickets, you will receive back all of the 80% balance. If we are unable to resell any of your tickets we will be unable to issue any refund.

We want to be as fair as possible to our customers and we will do our best to resell your tickets – to mitigate both losses – yours and ours.

Yes – we need to have at least 4 guests per event to make them commerically viable.

If we do not have the minimum required we will regretfully have to cancel the event, at which time you will be offered the next alternative date.

Please note we cannot accept any liability if an Event is cancelled due to commercial viability.

Each Souvenir Video is Per Event, regardless of the number of people in your party.

If you purchase two different events and want a video souvenir for each event – then you will need to purchase two souvenir videos – one for each event.

No – it does NOT! The Expiry date for each card is set from the original date of purchase. You can add funds to your card as often as you like, using your unique reference number, but this will NOT extend the expiry date. The only way to extend your purchasing power is to purchase a brand new Gift Card.

The main benefit of being able to Add Funds to a Gift Card is where several family members or friends all want to collectively provide a Gift. The first family/friend purchases a Gift Card, and then subsequent family/friends can contribute to the overall gift by adding funds to the Gift Card individually, using the card’s unique reference number.

Category: Gift Cards

Our e-Tickets are emailed to you as soon as payment has been received. If you haven’t received your e-Ticket in your email In-Box then it will be sitting in your Spam or Junk folder!

Please check your Spam or Junk email folder and Mark all future emails from Plymouth Yacht Charter as “Not Spam” – this should ensure all future emails, correspondence and purchases will arrive straight into your In-Box.

For your safety – and to protect our yachts – please, NO High Heels!

If you can, try and avoid hard-soled shoes as decks are hard surfaces and can be slippery. We recommend soft-soled shoes, trainers or pumps – comfortable footwear with a little grip is sensible.

Our Etiquette for Motor Yachts is that we don’t wear shoes inside the Saloon area – we have lovely carpets to keep your toes warm!

Our Gift Cards are emailed to the recipient as soon as payment has been received. If they haven’t received your Gift Card in their email In-Box then it will be sitting in their Spam or Junk folder!

Please check your Spam or Junk email folder and Mark all future emails from Plymouth Yacht Charter as “Not Spam” – this should ensure all future emails, correspondence and purchases will arrive straight into your In-Box.

Category: Gift Cards

We aim to produce your Souvenir Video within 14 days of your event. Once collated, edited and produced, we will send you a download link so you can access your video and also share it with family and friends.

Check your balance using your card’s unique reference number. When the balance is displayed you will then have the option to Add Funds to your card.

Check your Gift Card balance.

Category: Gift Cards

Simply visit our Shop and select the product(s) of your choice. At the Checkout enter your unique Card Number and the amount of your purchase will be deducted from your card’s balance. Any surplus funds will remain on the card and can be used for future purchases.

Category: Gift Cards

We use a mixture of our GoPro and iPhone cameras to capture the best highlights of the day! Using our cameras and other equipment we will also encourage you and your guests to shoot footage of your particular group so that you feature heavily in your video.

We then use sophisticated editing software to collate video footage and camera stills of your group, and combine that with the scenery and wildlife of the day – and edit it all down to produce your Souvenir Video.

Our Gift Cards last up to 12 months from the date of purchase and the Expiry Date is clearly shown on the Gift Card. You can remind yourself of the Expiry Date by checking your card’s balance. Enter your reference number and the current balance and expiry date will be clearly shown.

Category: Gift Cards

Please check your e-Ticket for the Start Time of your Event.

We plan our Events to typically last for 2.5 hours, from getting onboard to docking back at the marina and departing the boat. This is obviously subject to change depending upon weather, navigation and prevailing conditions on the day, but we do try to give everyone a good 2 hours actually out on the water.

Your Souvenir Video will be in MP4 format – universally playable by most devices and software – so you should be able to share your video with all of your Family & Friends.

The duration is typically 10 minutes, and will be a combination of video footage, recorded sound, applied music and photographic stills. Our objective is to make a Souvenir Video that you’ll treasure long after your event – and one that you’ll enjoy sharing with family and friends.

Our Gift Cards can be purchased for any amount you choose between £75 and £500.

Category: Gift Cards

Every event starts with a Safety Briefing and boat familiarisation and Lifejackets will be provided, as well as assistance in fitting them correctly – please see below for our Lifejacket Policy.

Each yacht also has additional safety equipment, including Liferaft, Flares and Medical Kit.

Our yachts have toilets (heads) and hot & cold running water for your comfort and hygiene. Each yacht also has an internal Saloon, where guests may sit, relax and socialise.

Clothing should be appropriate to your event – and please, no high heels onboard!

Lifejacket Policy – modern jackets are lightweight, comfortable and of paramount importance to your safety. Our policy is that Lifejackets will be worn at all times when in the outside areas of the yacht.

We recommend you consult your GP before attending any event if you could reasonably conclude that your current state of health may impact the safety, comfort and enjoyment of the event for yourself or other guests.

For the safety and comfort of all guests, Smoking is not permitted inside any yacht at any time.

However, at the skipper’s discretion, smoking may be permitted in the outside areas of each yacht. Appropriate ashtrays will be provided and we request these are used in order to minimise any harm to the aquatic environment.

At all times our smoking policy is at the discretion of the skipper and subject to the prevailing conditions on the day.

Our Download Links are emailed to you as soon as your Souvenir Video is ready. If you haven’t received your Download Link in your email In-Box then it will be sitting in your Spam or Junk folder!

Please check your Spam or Junk email folder and Mark all future emails from Plymouth Yacht Charter as “Not Spam” – this should ensure all Download Links will arrive straight into your In-Box.

We will let all guests know on the day that you have purchased a Souvenir Video and confirm that they are happy to appear in your video.

Our filming will concentrate on you and your guests, and other guests would generally only appear in the background.

We will, of course, repsect the wishes of any guest NOT wanting to be filmed, and ensure that even if they are filmed during the event they will not appear in the finished Souvenir Video.

Don’t forget to bring a copy of your e-Ticket! (email or printed copy).

We hope to have fine weather for the event so bring plenty of sun cream, a hat, and long sleeves to cover up if it gets really hot! It can also get chilly on the water, even in the Summer, so it would also be sensible to also bring something warm to wrap up in – just in case. We have plenty of space onboard, so you are welcome to bring a small beach or kit bag. We recommend you consult a Weather Forecast on the day and plan accordingly.

Please bring a copy of your e-Ticket with you to your event.

You can Add Funds to your existing Gift Card when you check your balance. Alternatively, you can simply pay any shortfall at the Checkout using your debit / credit card.

Category: Gift Cards

Our gift cards are electronic Gift Cards that, once purchased, are emailed to the recipient who can then redeem in our shop.

Category: Gift Cards

Your e-Ticket will confirm the Start Time of your Event at Queen Anne’s Battery Marina, Plymouth PL4 0LP. Telephone 01752 671142. Please see below for Directions and a Marina Map.

Your Start Time is the time you need to be at the marina’s Access Gate for Red “A” & Yellow “B” Pontoons. The Access Gate is opposite the Marina Office building and Royal Western Yacht Club. We will be at the Access Gate to welcome you, check your e-Ticket(s) and direct you to your boat. Once onboard we will stow any bags, fit your Life Jackets, have our Safety Briefing – and be underway!

Directions to Queen Anne’s Battery Marina

Marina Map

For the benefit of everyone attending our Events – Please Arrive in Plenty of Time!

A complimentary glass of Prosecco to celebrate our event.

We are also happy to provide complimentary tea, coffee and water to keep you refreshed during your event.

You can park at the Marina in one of several parking areas – please refer to the Marina Map below.

We have never had a problem parking at the marina but in busy periods and fine weather you may have to hunt for a space! The first 2 hours are free of charge, the next 2 hours are £4 and a full day is £8. To confirm parking charges call Queen Anne’s Battery Marina on 01752 671142.

Directions to Queen Anne’s Battery Marina

Marina Map

For the benefit of everyone attending our Events – Please Arrive in Plenty of Time!

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