Due to the limited number of tickets we have for each event we do charge Cancellation Fees.
All cancellations must be notified to us in writing by email or post using the contact details provided on our website.
If you cancel more than four weeks prior to the event you will incur a Cancellation Fee equal to 20% of the order value of the e-Tickets being cancelled. The balance of 80% will be refunded in full.
If you cancel within four weeks of the event, no monies will be refunded until the event has taken place. During the period between receipt of your cancellation and the event date we will re-market your tickets for sale. If we are successful, the remaining balance of 80% will be refunded on a pro-rate basis. For example, if you purchased 4 tickets and we manage to resell two, you would receive back half of the remaining balance. If we resell all four tickets, you will receive back all of the 80% balance. If we are unable to resell any of your tickets we will be unable to issue any refund.
We want to be as fair as possible to our customers and we will do our best to resell your tickets – to mitigate both losses – yours and ours.